Refund & Returns Policy
Returns and Exchanges
At Woodly Concept, we aim to ensure our customers are completely satisfied with their purchases. Please review our returns and exchange policy below:
Returns and Exchanges for Ready-Made Items
Eligibility:
Returns and exchanges are only applicable to ready-made items.
Time Frame:
You may return or exchange eligible items within 7 days of receipt.
Condition:
Items must be unused, in the same condition as received, and in their original packaging.
Process:
To initiate a return or exchange, please provide proof of purchase (receipt or order confirmation).
Custom-Made Furniture
Non-Returnable:
All custom-made furniture items cannot be returned or exchanged once production has begun.
Customization:
Due to the personalized nature of custom furniture, these items are crafted specifically for your needs and specifications.
Notes
Inspection:
Returned items will be inspected upon receipt. If the items do not meet the return criteria, they will be sent back to you.
Refunds:
Once your return is approved, we will process your refund to the original method of payment. Please allow a few days for the transaction to reflect in your account.
If you have any questions or need assistance with a return or exchange, please contact our customer service team at +973 1777 7006.